Can't login to TSP on my Chromebook any more [SOLVED]

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footer
Posts: 4
Joined: Fri Apr 23, 2021 7:51 am

Can't login to TSP on my Chromebook any more [SOLVED]

Post by footer »

Does anyone know if something changed at the TSP.gov website last Friday (4/16/21)? After entering my User ID and password, I used to get the pop up to get the code via text. Now, it just blanks out the User ID and password boxes!

This is on a Chromebook. I'm getting similar behavior in Google Chrome on a desktop computer. I can login fine on my Android phone ... and all devices I own were working fine prior to 4/16!

Thanks!
Last edited by footer on Fri Apr 23, 2021 9:18 am, edited 1 time in total.

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Toddb
Posts: 11
Joined: Fri Jan 02, 2009 10:07 am

Re: Can't login to TSP on my Chromebook any more

Post by Toddb »

Try another browser maybe?

footer
Posts: 4
Joined: Fri Apr 23, 2021 7:51 am

Re: Can't login to TSP on my Chromebook any more

Post by footer »

Thanks Toddb! I use Linux on the desktop, so I tried Konqueror browser with the same results. Not sure if my Chromebook supports other browsers but I'll try it and report back.

Thanks!

footer
Posts: 4
Joined: Fri Apr 23, 2021 7:51 am

Re: Can't login to TSP on my Chromebook any more [SOLVED]

Post by footer »

I was able to install Firefox on my Chromebook and logging in to TSP.gov works as expected. Also, I tried Firefox on my Linux desktop which also worked as expected. :-)

I'm still curious why the Chrome browser suddenly stopped working a week ago, but, I'm happy to report that Firefox works on both platforms so I'm happy for now!

Thanks for the suggestion Toddb!!

Midway
Posts: 202
Joined: Tue Feb 28, 2012 6:09 pm

Re: Can't login to TSP on my Chromebook any more [SOLVED]

Post by Midway »

Chrome works fine on my desktop. Logged in with no problem.

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bop
Posts: 27
Joined: Sun Jun 03, 2018 10:41 pm

Re: Can't login to TSP on my Chromebook any more [SOLVED]

Post by bop »

I recently experienced the same problem trying to access TSP.GOV using the latest version of MS Edge. I was able to log in successfully with a different browser, but Edge consistently refused to show the code request screen.

I was able to fix this problem by deleting all the cookies associated with the TSP.GOV site from the MS Edge browser.

Deleting individual site cookies in MS Edge is a bit tedious, but a useful technique when you don't want to do a mass deletion of all cookies, which can create problems for other sites.
  • Click the three dots in the upper right corner of the Edge screen (...)
    Select "Settings"
    Select "Cookies and Site Permissions"
    Expand "Manage and delete cookies and site data"
    Expand "See all cookies and site data"
    Search for TSP.GOV
    Expand TSP.GOV by clicking the down-arrow
    Delete all TSP.GOV cookies by clicking the trash can icon beside each entry.
    Exit the Settings Tab
    Reload the browser page for TSP.GOV
If you want to do a more general deletion of cookies, cached images and files, browsing history, download history, passwords, and other data for all sites, you can follow this sequence:
  • Click the three dots in the upper right-hand corner of the Edge screen (...)
    Select "Settings"
    Select "Privacy, search, and services"
    Click button "Choose what to clear"
    Check the box by "Cookies and other site data" (and any other categories you want to delete)
    Select a time range for the items you want to delete (Last hour, 24 hrs, 7 Days, 4 weeks, or All Time)
    Click button "Clear now"
The lyf so short, the craft so long to lerne. - Geoffrey Chaucer

footer
Posts: 4
Joined: Fri Apr 23, 2021 7:51 am

Re: Can't login to TSP on my Chromebook any more [SOLVED]

Post by footer »

Thank you so much bop!! I found the equivalent in Chrome and after deleting the cookies for TSP.GOV, it worked again!! And you're right, it's a bit tedious in Chrome as well to just delete specific cookies.

Thanks so much for the advice ... and helping to solve the problem!!!

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